Service & Facility

SERVICES

FACILITIES

"Fresh, Excellent, Healthy and Simple"

Villa Casa Mateo prides itself on the superb in villa dining service provided by our House Chef. Choose from an extensive menu of both Eastern & Western delights. Our staff will visit the market after your food selection has been made and will purchase the food required.

We are pleased to provide you with our suggested Menu items for breakfast, luncheon and dinner for your selection. Should you have any special requests, please discuss with us and we will arrange if at all possible. Every effort will be made to accommodate your dining requests and special dietary needs. A selection of menus that our Chef is comfortable with preparing will be made available for you to review on a daily basis. For larger events we can also easily arrange for additional professional outside catering if needed.

A full complimentary breakfast is provided for each registered Guest. Prior to retiring at night, we ask that you advise us of your breakfast choice and the time that you require it to be served.

You may choose to shop for yourself or alternatively, you can ask the Chef to shop for you. All you need to do is prepare a list of food and drink, and the rest is done for you. Our staffs have been instructed to purchase only imported meats for our guests. Should you wish to eat local produce, please notify the Chef. You will be invoiced for the groceries of all non-complimentary food & beverage at the end of your stay but absolutely no mark-up from the shop prices. However, some special beverage items (as indicated) are attracting an additional charge.
Each day the friendly Balinese staff will cook a breakfast of fresh fruit, eggs, toast and coffee. Breakfast is prepared in the fully equipped kitchen found in each villa.

We advise when choosing a full set menu for your Luncheon or Dinner, only one selection can be made, for your group, from each of the Courses to a maximum of five courses. Unfortunately it is not possible to provide different selections for each course for each person.

We will very pleased to serve you for you in villa dining requirements, however, as we are a small team, advance notice is required for both luncheon and dinner. This will enable preparations including the purchasing of provisions.

Our Beverages

We are delighted to be able to offer you this Beverage List. This list has been created to cater to your drink needs.

Drinking water, tea and coffee are provided with our compliments throughout the day. Soft drinks and alcoholic beverages will be invoiced at the end of your stay and please note that the alcoholic drink will be charge per bottle and the price will be slightly mark-up but not much.

Whilst Indonesia is predominantly a Muslim society, Bali is Hindu. You may therefore drink alcohol freely in public without attracting attention. Wine is not as readily available in Bali as most countries, but you may like try to get some bottle for your personal consumption, we will glad to assist you to purchase as your selection based on our list from recommended wine shop. This has a reasonable range and relatively good prices.

Villa Private Spa and Massage Service

Relax & Rejuvenate yourself in the comfort and privacy
Our villa offers guests "In-Villa" Spa treatments provided by the our recommended Spa & Massage Service Partner, experienced trained therapists men & women staff. The body treatments programs provide therapeutic, relaxing and rejuvenating experiences using natural products to enhance well being and reduce stress.

Your appointment may be shortened to allow the therapist to be on time for his/her next appointment. We require 2 (two) hours notice to cancel or reschedule an appointment to avoid a 50% charge of the treatment fee. No show will be charged the full treatment fee.

To avoid inconvenience for the next person, please be ready ten minutes before your session is scheduled to begin.
Please let us know if you prefer:
- A male or female masseuse
- Strong, medium or light pressure

Service Villa Team

Trained Balinese staff offers superior personalized service catering to your need to provide the wide variety of services, including daily American breakfast served privately in your villa, all information about the villas, Bali and beyond, organizing meal or massage & spa treatment, etc. Guest are assured of an idyllic holiday experience, endeavors to meet all needs and desires.

Full Time Manager

Villa Casa Mateo Manager is responsible for the overall operation of Villa Casa Mateo including staffing, special requests and ensuring guest satisfaction. Guests can reach the manager 24 hours a day.

Chef

Villa Casa Mateo Chef has developed a wonderful in-house menu of restaurant standard cuisine. The Chef will be happy to accommodate any special dietary requirements or needs. Dinner parties and events can be catered to.

Villa Attendant

Villa Attendants are responsible for maintaining a high-standard of cleanliness and tidiness at Villa Casa Mateo. They are also on hand to aid the cook in the preparation and serving of guest meals.

Chauffeur

The chauffeur is on standby for guests up to eight consecutive hours every day. Additional vehicles and drivers can be arranged if necessary - please let us know of any specific requirements in your booking request.

Security

The Villa guarded by 24-hours to ensure the security of the guest and villa property, also the property features its own main entrance with a private swimming pool.

We look forward to welcoming you at Villa Casa Mateo - Bali.